Privacy policy

 

Auto Assist LIVE Privacy Policy
Effective Date: 09/2025

  1. Information We Collect
    We collect your name, email address, phone number, profile photo and biography (for mechanics), payment information via Stripe, vehicle details (make, model, year), session history, saved notes, IP address, device identifiers, session duration, timestamps, ratings, reviews, and general app usage behavior.

  2. How We Use Your Information
    We use this information to match users with mechanics, process payments and payouts, improve app functionality, send support notifications, and enforce our Terms of Use.

  3. How We Share Your Information
    We do not sell your personal information. We may share data with trusted third parties such as payment processors (e.g., Stripe), service providers (e.g., Firebase), and legal authorities when required.

  4. Data Protection Measures
    We protect your data using end-to-end encrypted video sessions, secure cloud storage, and user authentication protocols.

  5. Data Retention
    We retain your data as long as your account is active or as necessary to comply with legal obligations. You may delete your account and all associated data at any time directly through the app. Once deleted, all personally identifiable information is automatically and permanently removed from our systems, unless retention is required by law for specific purposes such as fraud prevention or financial reporting

  6. Your Rights
    You may access or update your account, request data deletion, or ask for a copy of your information directly from the app or by contacting support@autoassistlive.com.

  7. Children’s Privacy
    Auto Assist LIVE is not intended for individuals under the age of 18. We do not knowingly collect information from minors.

  8. International Use
    Auto Assist LIVE is currently available to users located in the United States, Canada, the United Kingdom, Ireland, and Australia. By accessing or using the platform in any of these regions, you consent to the collection, transfer, storage, and processing of your information in accordance with this Privacy Policy and applicable local laws. If you access the platform from outside of these supported countries, your use is unauthorized and may be restricted or blocked without notice.

  9. Policy Updates
    We may update this Privacy Policy from time to time. When we do, users will be notified through the app or via email.